Rewards & Store Credit Terms

These Rewards & Store Credit Terms (the “Rewards Terms”) are an agreement between you and Thais Ventures LLC, a Florida limited liability company doing business as Ri18 Labs (“Ri18 Labs”, “we”, “us” or “our”). They explain how discounts, the first-order discount, complimentary items, reward codes and store credit work on our website at https://www.ri18labs.com (the “site”). They take effect on the effective date shown at the top of this page.

These Rewards Terms form part of our Terms & Conditions. You accept them when you create an account and each time you place an order, and also whenever you enter or use a code or reward, or use store credit. If they conflict with the Terms & Conditions or another of our policies on discounts, free-shipping and complimentary-item thresholds, reward codes or store credit, these Rewards Terms control on that subject, but nothing in them limits our Research-Use Policy or the Dispute resolution and binding arbitration section of our Terms & Conditions. Our Affiliate Program Terms govern the affiliate program itself, including affiliate codes and links, commission and payouts.

Every benefit described here, including every discount, complimentary item, reward code and use of store credit, applies only to orders placed through checkout on the site for materials purchased strictly for in-vitro laboratory research by buyers who meet the requirements of our Terms & Conditions and Research-Use Policy. No benefit changes the research-use-only status of any material.

Some program settings can change, including the first-order percentage, the free-shipping threshold, the milestones and the complimentary items offered at them, the multiplier for converting affiliate commission to store credit, and the affiliate payout minimum. The current settings are shown on the site, in your cart or in your account, and each offer applies only on the terms shown there when you place your order.

In these Rewards Terms, the following words have the meanings given below.

“Merchandise subtotal” means the total of the prices of the materials in your order, as shown at checkout, before any discount and before shipping, shipping protection, tax and store credit. A sale price shown on the site is the price of the material, and complimentary items are not part of the merchandise subtotal.

“Discount” means a reduction given under these Rewards Terms: the first-order discount, an affiliate discount or the benefit of a reward code, whether that benefit is an amount or percentage off, free shipping or a complimentary item. A sale price, free shipping earned by reaching the free-shipping threshold, complimentary items earned at a milestone and store credit are not discounts.

“First-order discount” means the percentage off the merchandise subtotal that we may offer automatically on the first paid order on an account.

“Affiliate discount” means the percentage off the merchandise subtotal given when an approved affiliate's code is entered at checkout or remembered from that affiliate's link, at the customer discount rate set for that affiliate under our Affiliate Program Terms.

“Reward code” means a single-use promotional code that we issue to one customer account and that gives an amount or percentage off, free shipping or a complimentary item.

“Complimentary item” means a material supplied at no charge with an order, either because the order reached a milestone or because a reward code provides it.

“Milestone” means a merchandise subtotal amount, shown on the site and in your cart, at which an order receives one or more complimentary items.

“Store credit” means the non-cash balance held in your Ri18 Labs account and applied to orders as the Store credit section describes.

Each order can receive only one discount. The first-order discount, an affiliate discount and a reward code never combine with one another on the same order.

Only one code can be entered per order, whether it is an affiliate code or a reward code. A code you enter at checkout replaces any affiliate code remembered from a link you followed.

Where more than one discount could apply, for example because you qualify for the first-order discount and also have a code, checkout applies only the single largest one, measured by how much each would take off that order. For a reward code that gives free shipping, that is the shipping charge the order would otherwise pay. For a reward code that gives a complimentary item, it is the listed price of the items it provides.

If two discounts would take off exactly the same amount, an affiliate discount is applied rather than the first-order discount, and the first-order discount is applied rather than a reward code, which then stays unused in your account.

A reward code counts as the order's one discount whatever it gives, including free shipping or a complimentary item. When a reward code is applied, no other discount is given on that order.

Before you pay, your cart and checkout show which discount is being applied and, if a code is not being applied, why. The discount shown at checkout when you place your order is the one that applies to it.

If you came through an affiliate's link or entered an affiliate's code and the first-order discount is applied instead, the affiliate may still be credited with your order under our Affiliate Program Terms. This does not change what you pay.

Free shipping earned by reaching the free-shipping threshold and complimentary items earned at a milestone are not discounts, so they can apply along with the order's one discount, as the next section describes. Store credit is not a discount either. It is applied after the order's discount, as the Store credit section describes.

Whether an order reaches the free-shipping threshold or a milestone is judged on its merchandise subtotal before any discount, so a discount never stops an order from qualifying. The current free-shipping threshold, the milestones and the complimentary items offered at each are shown on the site and in your cart, and our Shipping Policy explains how shipping is charged.

When an order reaches a milestone, it receives complimentary items. If one item is offered, it is added to your cart automatically; if more than one is offered, you choose one of them in your cart. The highest milestone reached sets how many you receive, up to the quantity in stock. If the merchandise subtotal falls below a milestone before you pay, for example because you remove an item, the complimentary items for that milestone are removed.

Complimentary items are offered while available and may be changed or withdrawn at any time, without affecting orders already placed. They have no cash value, cannot be exchanged for another item, cash, store credit or a discount, and are not refunded. They are supplied strictly for in-vitro laboratory research, on the same terms as every other material we sell, including our Research-Use Policy.

We may also change the free-shipping threshold and the milestones at any time. A change does not affect an order you have already placed.

When we offer it, the first-order discount is applied automatically to the first paid order on an account, as a percentage off the merchandise subtotal. The current percentage is shown on the site and in your cart. It is given only when it is the order's one discount under the One discount per order section above.

Your cart may show the first-order discount before you sign in. Whether your order qualifies is checked at checkout once you are signed in, and checkout shows the discount that applies before you pay.

An account's first paid order is the first order on it whose payment is confirmed, even if that order is later cancelled or refunded. If another discount is applied to that order instead under the One discount per order section, the first-order discount does not carry over to a later order. If an order that received the first-order discount is cancelled before it ships, or refunded in full because of our error, we will issue you a reward code for the same percentage off one later order, valid for at least 30 days, as our Returns & Refunds explains, unless we cancelled the order because of a breach of our Terms & Conditions or Research-Use Policy or because we suspect fraud. Otherwise, a first-order discount is not reissued.

The first-order discount is limited to one per person. Opening additional accounts, opening an account for someone else, or asking someone to open one for you, in order to receive it again is a breach of these Rewards Terms. If we reasonably believe the first-order discount was obtained this way, or was given on more than one order for the same person, for example because two orders were placed before either was paid, we may cancel any affected order that has not shipped and refund what was paid for it, close the additional accounts and take the other steps described in the Abuse and enforcement section.

We may issue reward codes at our discretion, for example as a thank-you. A reward code is a promotional benefit that we give free of charge, and it is never sold. Each reward code is issued to one customer account and appears under Rewards in that account with its benefit and any minimum order amount and expiry date.

To use a reward code, sign in to the account it was issued to, then choose it under Rewards or enter its code at checkout. A reward code can be used once, on one order, and it is used up when that order's payment is confirmed. It cannot be used after its expiry date, on an order whose merchandise subtotal is below its minimum amount, or, if it provides a material, while that material is unavailable.

A reward code is the order's one discount and follows the One discount per order section above. If it is not the discount applied, for example because your first-order discount saves as much or more, or because it gives free shipping on an order that already ships free, it is not used up and stays in your account for a later order, subject to its expiry date.

A percentage-off reward is worked out on the merchandise subtotal, and an amount-off reward applies only to the materials in the order, up to their price. Any part of a reward that an order does not use is lost. It is not carried forward or turned into store credit.

Reward codes have no cash value and carry no fees. They cannot be sold, transferred or used on another account, and they cannot be exchanged for cash or store credit. We may withdraw a reward code before it is used only if it was issued in error, if it was given because of an order that is then cancelled, refunded or charged back, or as the Abuse and enforcement section describes. Unused reward codes end when the account they were issued to is closed.

If an order that used a reward code is cancelled before it ships, or is refunded in full because of our error, we will issue you an equivalent reward with the same terms and an expiry date no earlier than the original one or 30 days after we issue it, whichever is later, as our Returns & Refunds describes, unless we cancelled the order because of a breach of our Terms & Conditions or Research-Use Policy or because we suspect fraud. Otherwise, a used reward code is not reissued.

We never offer or give a reward code, store credit or any other benefit in exchange for a review, rating or testimonial, whether positive or negative, and Ri18 Labs does not publish customer reviews.

Ri18 Labs does not run a customer referral program. If you would like to earn by recommending Ri18 Labs, you can apply to be a partner in our affiliate program from the Partnership tab of your account. Approval is at our discretion, and the program is governed by our Affiliate Program Terms, including our Affiliate Promotion Guidelines.

Store credit is a non-cash balance held in your account. You can receive it as a reward that we choose to give as store credit, and when store credit you used on an order is returned to you because the order is cancelled or refunded. Our team can also make adjustments to your balance, for example to add a reward, to give you store credit you asked for instead of a refund, or to correct an error, and every adjustment is recorded with the reason for it.

Affiliates can also convert commission to store credit, at the multiplier shown in their affiliate dashboard at the time they convert. Only commission on orders delivered at least 14 days before the conversion can be converted. Our Affiliate Program Terms explain conversion and cash payouts of commission.

Your current balance is shown in your account, and the store credit used on an order is shown in that order's details, which you can open from your order history. Affiliates can also see recent store credit activity in their affiliate dashboard. For a full history of your store credit, or if you think your balance is wrong, email support@ri18labs.com.

Store credit is applied automatically at checkout whenever you have a balance. It is applied after the order's discount, to the price of the materials and shipping, and it always leaves at least $0.50 of the order to be paid by card. It does not reduce sales tax or the shipping protection charge. Checkout applies as much of your balance as these limits allow and shows the amount before you pay. Any remainder stays in your account.

The store credit applied to an order is taken from your balance when you place the order. If the order is never paid, for example because the payment fails or is abandoned, and it is cancelled, the credit is returned to your balance. If a paid order is cancelled before it ships or is refunded in full, all of the store credit used on it is returned to your balance. If part of an order is refunded, a share of the store credit used on it is returned, as the Partial refunds, store credit and rewards section of our Returns & Refunds describes.

Store credit is never refunded or paid out as money, except where the law requires or as described below when we close your account or stop offering the site. It is not a gift card, it has no cash value except in those cases, and it cannot be sold, transferred or given to another person or account. It can be used only toward orders placed through checkout on the site, subject to our Terms & Conditions and Research-Use Policy.

Store credit does not expire. We never charge fees of any kind on store credit, including dormancy, inactivity, service or maintenance fees, and we never reduce a balance because it has not been used, except that where a state's unclaimed property law requires us to report and deliver the value of unused store credit to that state, we will do so, and you can then claim it from that state.

If you ask us to close your account while it holds store credit, we will first tell you your balance and confirm that you want to go ahead, because an unused balance cannot be paid out in cash, except where the law requires. If we decide to close your account, or to stop offering the site, for any reason other than fraud, abuse or a breach of our terms, we will email you at least 30 days beforehand, unless the law requires us to act sooner, so that you can use your balance first.

When we close an account in that way, or stop offering the site, we will pay you for the part of any remaining balance that came from store credit you received at your request instead of a refund to your payment method, at its face value, and from affiliate commission you converted to store credit, at the commission it replaced, which is that credit divided by the multiplier that applied when you converted it. We pay by check or, if you are an affiliate, to your payout method on file. In working out what remains, we treat the store credit you received earliest as used first. Any other remaining store credit, such as rewards and other credit we gave you, is not paid out.

We may correct store credit that was added or applied in error, for example credit added twice or to the wrong account. If an order is refunded or charged back, we may reverse any unspent store credit that we gave because of that order, as our Returns & Refunds describes. We may also reverse store credit obtained through fraud, abuse or a breach of these Rewards Terms, our Terms & Conditions or our Research-Use Policy, and cancel store credit connected with that conduct when we close an account for it. If your balance ever falls below zero, for example because the same credit was applied to two orders placed at the same time, the shortfall is covered first by store credit you receive later, or we may cancel the later order before it ships and refund what was paid for it.

If you are an affiliate, our Affiliate Program Terms explain how commission is recovered when an order is refunded after its commission was paid out or converted to store credit.

We may change the ways store credit can be earned or used, but a change applies only to store credit issued after it takes effect. No change will reduce a balance you already have or add an expiry date or a fee to it.

Our programs are for genuine customers buying for in-vitro laboratory research. If we reasonably believe that a discount, reward code, complimentary item or store credit was obtained or used through fraud, abuse or a breach of these Rewards Terms, our Terms & Conditions or our Research-Use Policy, we may, to the extent the law permits, refuse or withdraw the benefit, cancel any affected order that has not shipped and refund what was paid for it, reverse store credit connected with the conduct, recover the value of a benefit that has already been used, and suspend or end your participation in any program or close your account as our Terms & Conditions allow.

Examples of that conduct include using additional or false accounts, signing up through automated means, giving false information and using the same code or credit on more than one order.

We make these decisions in good faith on the information available to us. If you disagree with a decision, email support@ri18labs.com with any information you would like us to consider, and we will review it.

Discounts, reward codes, complimentary items and store credit are void where prohibited or restricted by law, and they cannot be used on any order that our Terms & Conditions or Research-Use Policy do not allow.

Any sales tax that applies to your order is shown at checkout before you pay. A discount lowers the price on which any sales tax is worked out, but store credit does not reduce sales tax.

You are responsible for any tax that applies to rewards or store credit you receive. Affiliates should also read the Taxes section of our Affiliate Program Terms.

We may change these Rewards Terms, the programs they describe and the settings shown on the site, in your cart or in your account at any time, and we may end any promotion. We will post the updated terms on this page with a new effective date and, for material changes, may also tell you by email or on the site.

A change applies to orders placed, and to rewards and store credit issued, after it takes effect. It does not change the discount on an order you have already placed or the terms of a reward code already in your account, although we may still withdraw an unused reward code as the Reward codes section describes. No change will reduce a store credit balance you already have or add an expiry date or fee to it.

If you think a discount, reward or store credit balance is wrong, email support@ri18labs.com with your order number or account email so that we can look into it. This does not shorten any time limit the law gives you.

Ri18 Labs is a trade name of Thais Ventures LLC, a Florida limited liability company based in Jacksonville, Florida. Questions about these Rewards Terms, and notices under them, should be sent to support@ri18labs.com. Notices to you will be sent to the email address on your account.

Website: https://www.ri18labs.com. Email: support@ri18labs.com.